Free and unlimited
Support is part of the flat price, so you can reach out as often as you need. No metered tickets, no premium tiers.
Included in the flat price
Unlimited support
A people-first platform needs people-first support. From onboarding to the smallest "how do I..." question, you reach humans who know the product - fast, free and as often as you need. Software only helps if your team never feels stuck.
How we help
Real people, real answers.
No chatbots standing between you and an answer. Reach the team that builds and runs Carelytics.
Availability
Our support team is available every business day, with responses within one business day and priority handling for anything blocking your practice.
Multi-channel
Email and phone, with screen-sharing video calls for more complex troubleshooting and training sessions for new team members.
Integration help
Help connecting your practice management software and accounting tools, plus phone number porting - starting on day one.
Support FAQ
Good questions.
The things practices usually ask before they sign up - and the honest answers.
Is support really included in the price?
Yes. Support is part of the flat price - there are no metered tickets, no premium tiers and no extra charge for training or onboarding.
How fast will I hear back?
Within one business day, at the latest. Anything that blocks your practice gets priority.
How do I reach the support team?
By email or phone. For more complex troubleshooting we jump on a screen-sharing video call so we can see exactly what you see.
Do you train new team members?
Yes. We run training sessions for new hires and new managers, as often as you need them - not just during onboarding.
Can you help connect our existing software?
We help connect your practice management software and accounting tools, and we handle phone number porting - starting on day one.
Who will I actually be talking to?
Real people on our team in Canada who know the product inside out - often the same people who build it.